ADMINISTRATIVE ASSISTANT

UNIVERSAL COMONE LOUISIANA LLC

JOB DESCRIPTION:

Universal ComOne has a Full-time position available for an administrative assistant / inside customer support. Universal ComOne offers a fast-paced, challenging career opportunity for people interested in learning the telecommunications industry. No experience necessary, but candidate must be proficient in Microsoft Word and have good computer skills. They need to have an upbeat personality with excellent customer service skills, be a quick learner, self motivated, able to easily grasp technology, and have strong organizational skills with the ability to multi-task.

Applicant Requirements:

• Must have strong computer skills and good working knowledge of Microsoft Excel, Word, and Outlook
• Excellent communication skills, including public speaking
• Applicant must have an upbeat personality
• Strong organizational skills
• Detail oriented with the ability to multi-task
• Quick learner
• Self-motivated
• Able to easily grasp technology

Primary Responsibilities:

• Process and handle incoming and outgoing mail
• Review and process monthly telecom bills
• Answer phones
• Enter service orders
• Purchase office supplies
• Enter Accounts Payable
• Process Accounts Receivables
• Make daily deposits
• Assist with projects

This position is excellent for either an individual with little or no office experience that is willing to learn or someone who has done office work in the past. You will enjoy a casual work environment with a professional attitude towards customer service.

***Only strong candidates need to respond by emailing resume to [email protected]

Benefits Offered:

• Medical
• Dental
• Disability
• Life Insurance
• Paid Time Off
• Holidays
• Vacation
• Sick Leave
• Uniform Allowance

About Universal ComOne

Universal ComOne has been in business for 13 years and is the fastest growing telecommunications company in Acadiana. You will enjoy a casual work environment with a professional attitude towards customer service. Universal ComOne offers an extensive benefits package to all full-time employees. You will have room for growth and advancement as the company grows.

 The Cloud Concept

Cloud-based or hosted services are familiar concepts to most of us. Think of Internet TV instead of  DVR… sharing digital photos online instead of glossy prints… voice mail instead of an answering machine. Why not apply this concept, with all its benefits, to your current phone system?

Level of Security

Voicemail security can be a big concern for many companies. The level of security on the messaging system depends on the organization. For example, defense contractors may need to use enhanced voicemail capabilities behind a firewall as part of their private cloud. For others, simply ensuring the voicemail data is encrypted will suffice.

Immediate Notifications

When using a hosted voicemail system, all voice messages can be recorded and delivered to the user via email or accessed via a mobile app. Voicemail is a mission-critical application for most businesses, so immediate notification is the key.

Since 80% of business calls go to voicemail, it makes sense  to embrace a cloud-based voicemail system.  Messages are secure and seamlessly delivered to employees. Regardless of an employees location, they can easily retrieve phone messages and return calls as necessary.

SIP Trunking Transition

Connecting to a hosted voicemail system is simplified for organizations that have already embraced SIP trunking. With SIP, the session is directly passed to the hosted provider once the voicemail is initiated. There’s no additional costs. Plus, it will handle recording, transcribing and notifying the end user.

Contact us to learn more about moving to a cloud-based voicemail system.

Businesses use an automated attendant (AA) to direct calls to the appropriate person or department best suited for the call. This allows a company’s staff to work more efficiently and be more productive; however, many companies do not use this application to its fullest potential. A customized auto attendant can be thought of as a virtual receptionist. It can transfer calls, direct calls to the appropriate people, and even take messages.

When designing your auto attendant, it is important to keep it concise and simple; otherwise, callers may get frustrated or get lost in a endless loop of options. The ease and flow of a call handled by an auto attendant will likely leave your callers with a lasting impression of your company.

A good rule of thumb is…

Have only about  three steps or options for the caller to select before reaching a staff member. Navigating through more than five steps may cause callers to hang up due to frustration or impatience. Options should also be placed in order to frequency to which callers inquire. For example, if the majority of your callers are asking for directions to your location, you should consider “Option 1 for directions.” Likewise, if a very small percentage of callers inquire about your business hours, you might include “To hear our business hours” as a later option.

An auto attendant can be very useful in servicing your customers. When selecting a business phone system, be sure the auto attendant offers a wide variety of options, allowing customization to meet your clients’ needs. After all, it is the first impression your customers will receive when they call your business.