Why Should Businesses Adopt VoIP Phone Systems?
In order to grow, businesses have to tap into new markets to increase their customer base. It is imperative to maintain an impeccable communication system. An efficient communication system allows a business to not only maintain seamless connectivity with customers and employees, it also lowers their telephone bills. VoIP is a new technology that businesses across the world are banking upon to solve all their communication woes and, at the same time, bring down their monthly telephone expenses.
Small businesses in particular should consider the latest communication systems like a Hosted VoIP business phone system in order to stay ahead of competition. The Voice over Internet Protocol is perfect for small, medium and large businesses. Not only is it easy to subscribe to VoIP services, it is also easy to scale the packages up or down depending on your usage. VoIP uses the Internet to transmit voice signals in the form of data packets over a secured network. It is not only a secure form of communication for the companies but also a very reliable and efficient solution.
Let us understand why VoIP suits businesses and adopting VoIP phone systems is the logical way to building a robust communication system:
• VoIP helps to serve customers better:
Pleasing customers is vital for all businesses and is even more important for small businesses that want to survive stiff competition in the market. It not only helps businesses acquire new clients but also retain the old ones by providing better services. VoIP has several features like automated call routing, call holding, IVR etc., which helps companies attend to all customer calls and queries on a priority basis. No customer calls are missed and customers get a feeling that the company cares for them, so they are more likely to return with more business.
• VoIP helps to make business processes efficient:
Businesses have started to realize the importance of staying connected to customers as well as employees – this is easily achieved by implementing VoIP. VoIP lets the users log in from anywhere; even when they are not sitting at their desk. Thus important voicemails, messages and other communications are never missed. Important issues can be easily solved by getting in touch with the respective department or executive. All this eventually helps in better decision making.
• Bringing down costs:
This is probably the biggest advantage that businesses enjoy by migrating to VoIP. The telephone bills footed by many companies run up to thousands of dollars a month when they are using the old PSTN telephones. This is never the case with VoIP. The only costs that the customer bears is the charge for the Internet connection within a stipulated FUP. Since VoIP communications can be initiated with just an Internet connection and some basic hardware, the high installation costs are avoided too. Companies do not have to pay any upfront bills for installation and maintenance, so this translates into heavy savings.
Companies that need to make overseas calls on a frequent basis can take advantage of VoIP. If the other party is also on a digital circuit, there are no additional costs for international calls. If the other party is on mobile or land lines, you can use SIP trunking with fixed rates to call anyone, anywhere.
Thus, we get to see that VoIP is the most practical option available to business owners if they truly want to establish a seamless communication service for their company.
About Universal ComOne
Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs.
Call 337-205-9364 for all your communication needs.