Unification is the buzz word for UC. It combines business data and telephony in the same network and allows businesses to use and combine voice and data information in a common business application. One can save and forward faxes, instant messages, emails, use video conferencing or do voice phone calls as just a simple chunk of data. Above all UC can encrypt the data. Thus when your data floats on the web, there are no chances of it being intercepted by the wrong person.
The advantages of Unified Communication go beyond this and can be experienced when an employee uses a single phone number or handset and an inbox, which is unified for all their communications. It is different from other standard systems which are server-based and use digital networks and IP. Here are some of the applications and their benefits.
If your business is spread over multiple geographical locations, your employees can communicate directly with each other by using UC. Unlike with a normal PSTN system, they don’t even have to remember the area code. You can also offer advanced call forwarding to various devices. With hunt groups, the incoming calls may search for an idle extension. Regardless of the location, UC can offer ringing of multiple devices like mobile phone, desk phone and desktop simultaneously. Thus, as a phone user you are benefitted by having a single number for all your devices.
Users also benefit from UC by only having a single unified voicemail box to check messages. These messages can also be sent to your email inbox for more convenience.
Cheaper calls and simplified billing
UC offers lower cost calling than the traditional telephony as it is mainly based on a digital network. As the voice and videos are carried as data over the various networks, businesses receive the benefit of reducing their phone bills by using this unified system in their organizations.
With it, the billing system can be simplified and even system administration becomes much easier. And combining the disparate services through a single vendor also reduces the total cost of conferencing. With UC, businesses can get predictable bills and thus can estimate their monthly costs.
Presence and knowing when you can take a call
With UC, businesses get Presence technology which allows different business associates and colleagues to find out who is available online and whether they can be contacted or not. Just as one sees the status of their friends in social networks, the presence of one individual is indicated if they are available either on their home phone, mobile or desk phone. The users can also state whether they are driving or are in a meeting and are allowed to put a comment about their status.
Another way presence is beneficial is that with it, an employee can easily locate an expert on a specific issue and get connected to them easily with UC. For example, if there is a problem of any critical technological aspect, one can get to the expert and get the solution. In such situations the communication starts with a simple SMS or instant messaging, and then they may be escalated all the way up to video conferencing if required.
Unified Communications and Contact Management
Last but not the least, contact management integration can be easily done with UC; hence, employees can easily access a single phone book for all business contacts, throughout the organization and across the globe.
About Universal ComOne
Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs. Call 337-205-9364 for all your communication needs.