The domain of small business communication systems is rapidly expanding because it is no longer limited to the traditional PSTN phones or PBX systems. It would be wrong to say that modern businesses have stopped using the PBX systems – there are many that still use digital PBX systems. Several organizations are switching to advanced, more cost effective small business communication systems that facilitate voice and video calls, data sharing, web conferencing, wireless and several other applications that run on one Internet Protocol or IP network.
The latest small business communication systems come loaded with amazing telephony features which you can leverage the power of the new technology to propel the growth of your business. In this article, we are going to look at the benefits of an IP (or VoIP) small business telephone system.
One interface for multiple applications:
Any of the latest small business communication systems that run on your secure network will facilitate the access to other applications. This might include voicemail, video conferencing, softphone and database queries, all of which have a common interface.
Collaboration on a real-time basis:
The latest small business communication systems facilitate real-time collaboration among your employees. This communication solution is not only cost effective but also much more powerful than the traditional phone system. Communication among your employees can be carried out easily, and you or your employees can communicate with suppliers, business partners, vendors or customers using voice, video, data and mobility applications.
Features that you need today and in the future:
The small business communications that are available in the market can meet not only the current business communication needs of your business but also any other future requirements. These business phone systems can grow and adapt to your changing business communication needs. The latest small business system can be loaded with features that you will need like intercom, paging, presence technology and automated attendant. Presence is one feature that helps you to determine which employees are available within the company for quick communication via web conference, phone call, video conference, IM chat and any other interaction. The phone system can also be integrated with several other useful business applications, which are used on a regular basis like CRM (Customer Relationship Management) and calendar. Thus, you will be able to provide your employees with easy to use tools that take care of all their modern communication needs. Integration of useful business applications like CRM will help your customer support representatives with real-time data pertaining to the customers.
There are several reasons why a business should migrate to the latest small business communication system. Some of the most prominent reasons are:
Set monthly budget for communication – It is better to know beforehand the monthly expenses for using your business telephone system. This will help you to keep your budget and expenses in check and there are no chances of overspending.
No extra overhead for IT staff – Small businesses cannot afford to spend their money on maintaining a full-time IT team. The latest small business communication systems do not need any kind of complex management, so you can do with very few technical staff on-hand.
There are several other reasons for migrating to the latest small business communication systems, but it is the cost savings that drive the demand for such systems. Contact us for more information on the small business communication system that best meets your needs.
About Universal ComOne
Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs.
Call 337-205-9364 for all your communication needs.