5 Important VoIP System Features For Your Business

As technology advances, so does the technology of VoIP over traditional PSTN. Voice over Internet Protocol (VoIP) has advantages over Public Switched Telephone Networks (PSTN) as it can be more cost efficient and offers many more features. It offers more advanced calling options and at a reasonable cost, less costly than PSTN. When a stable VoIP system is implemented, it enables users to move a step forward towards Unified Communication. Here are 5 important features of that are useful for any business.

1. Auto Attendant

With this feature the user is allowed to access a menu through which he can easily choose a desirable extension. Automated attendant is like a virtual assistant, which performs the job of a telephone operator. When someone calls, the auto attendant answers the call and guides the caller through a variety of options like business hours, directions, departments, extensions or any pre-recorded messages. With an auto attendant, small organizations can appear to be a large enterprise. An auto attendant is programmable and works 24/7.

2. Voicemail / Call Forwarding

Commonly known as ‘find-me follow-me’ in VoIP services, you can set a number of IP addresses to forward your incoming calls. Users are allowed to route several numbers so that their clients are able to reach them when they want. This is possible with Presence software which allows the important calls to reach the person whom they need, irrespective of the time and date. This is useful for users who have overseas workers too, as calls can be routed to them easily. A caller may also leave a voicemail if they are unable to reach you through call forwarding. Thus, important messages are always accessible to you and your colleagues.

3. Call Recording

In a PSTN network, you need to install special devices for recording calls. Since VoIP uses a computer network, all calls can be easily recorded. These calls can be saved or forwarded as necessary. It is important to understand that recording calls without the permission of the other party may be illegal in some states. It is best practice, to request permission to record a phone conversation. However, some states (i.e. – Louisiana) are a one-party recording state which means that only one party in the conversation needs to know the call is being recorded. So, it’s perfectly fine to record a phone call you are on.

4. DND

Do Not Disturb or DND gives you privacy when needed. It leaves you undisturbed by any calls. Once you turn it on, you can easily stop incoming calls to your number. When you are attending any conferences, seminars or meetings you can easily stop unwanted calls from disturbing you. And not only that, it allows you to program the VoIP system in a way that, while you are ignoring the call, you can forward the caller to a voice mail or any other destination so that you may get the information once you are done with your meeting. It is always good idea to tell the caller why you are not able to answer the call. This can be programmed.

5. Conference Calling

When one is using PSTN, you may have to bear some extra charges for conference calls. In VoIP, conference calling is built into the system. You can start a call and simply rope in your colleagues and others into the call. Of course, the system can be programmed to allow conferencing for certain extensions, or even the number of participants that can attend a conference all. These are for security reasons.

These are just some basic features that VoIP provides its users. Apart from these, some other features available are Voicemail to email transcription, call screening, music on hold, and coaching tools like barge and whisper.

About Universal ComOne

Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs. Call 337-205-9364 for all your communication needs.

Why we use VoIP, and you should, too!

From small businesses to large corporate houses, everyone seems to have come under the spell of VoIP or Voice over Internet Protocol. If you too have a strong urge to dump your PSTN phones and migrate to the latest VoIP system, it is time to learn about some of the features that it offers. This is just an attempt to make you feel more confident about your choice and at the same time outline the immense power of VoIP technology:

Voicemail to Email transcription

This is probably an extension of the digital PSTN phones that we got in the early 80s – voicemail became a part of the phones. Since then voicemail had become an important part of our lives. From business communication to personal messages – it has become a way of life. With the advancement in technology, now the voicemail can be attached to our email as audio files. This is a significant improvement as it allows all our important voicemails to be converted into email transcriptions that can be accessed at our convenience. We also get to enjoy another big advantage – no messages can now be missed as the storage of voicemails as audio files can be accessed at any point in time.

Music on Hold

Music on hold is another significant feature offered by the latest VoIP systems. This feature will help us to create a professional image in front of our clients. We get the opportunity to professionally keep our callers waiting till someone from the authorized department attends the call. Often callers tend to get restless when they are kept on hold but if the waiting time can be filled with some soothing music or some interesting information about the company then the wait might not be so boring. It is very important that the callers (rather the customers) are made to feel special and music on hold is just another way to achieve that goal.


Conferencing feature offered by VoIP has been taken to another level where the advanced technology is helping people located in the most remote location of the world to take part in virtual meetings. Small business owners are using this future to the fullest as they are able to log in from a variety of devices and take part in vital meetings of companies and government agencies. Some of the most advanced conferencing solutions have been integrated by the VoIP service providers to pep up their service bouquet.

Unified Communication

UC or Unified communication is the most intelligent way of integrating all the communication tools and channels on a single platform. Unified communication allows multiple communication devices to be linked to the same VoIP network. The single platform allows easy management of all the communication channels and keeps them all in sync with one another. The administrator or owner can keep a tab on the calls being made from the system and can even limit the number of calls for a user. Unified communication has given a complete new management style for a variety of devices using a common VoIP network.

Cost cutting

People are finding VoIP to be an economic alternative to their old PSTN telephone systems. VoIP systems allow the owners cut down their operating costs and maintain profitability for the company. VoIP calls are cheaper than the calls made from traditional calls and this is true for even the international or overseas calls. Thus cheaper alternatives allow the company owners choose the VoIP above others.

About Universal ComOne

Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs. Call 337-205-9364 for all your communication needs.