Improving VoIP Voice Quality

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VoIP is the new technology in telephone service which uses the Internet. This is a great way to be in touch with family and colleagues, irrespective of their location. VoIP does not distinguish between national, international and, local calls as it uses the data network. This emerging service helps business owners stay in touch with their clients, employees and others. VoIP has its own set of unique advantages and disadvantages.

Since VoIP is a relatively new technology, call quality can be a concern at locations where Internet connections are slow. The calls are more often rife with many issues like unclear sound, echoes, jitters etc. VoIP depends on the Internet and it requires genuine bandwidth or speed to function without any issues. Given below is a list of tips that can help you overcome the problems that can mar the overall experience of using VoIP technology:

  • The first and foremost countermeasure is to have a fast Internet connection. Opting for a VoIP based on a dial up connection is not a meaningful way to use VoIP as it will have poor audio quality. DSL connections do not help either, so the first need for a high quality VoIP call is a high quality Internet. Look at broadband options where you can allocate a minimum bandwidth for VoIP calls.
  • The next problem is interference from natural elements. Natural elements like rain, thunderstorms, snowfall and other factors can affect VoIP calls and increase static noise. In those circumstances, the only option left is to reboot the entire system to remove static noise. A more permanent solution is to have a connection that is immune to the vagaries of nature. Your service provider needs to change the cables with some high quality cables to reduce static noise. Inside your premises, protect you wiring and make sure they are not close to electrical wiring.
  • VoIP works by transmitting voice-turned-data packets over the Internet. In this process, software compresses large data into a smaller size for transmission. Low quality compression software can lower the quality of voice that is being transmitted. Make sure that a high quality voice compression software is used.
  • Hardware can be another reason for bad audio quality. The hardware is directly responsible for the transmission of data through the Internet. The most important piece in the system is the ATA or Router. ATAs have support for echo cancellation, security firewall, etc. There are several instances where the equipment used in the system can interfere with each other to create feedback resulting in noises and call drops. Therefore, it is mandatory to place the hardware and the equipment for the system in such a way that there is no interference.
  • There are many things that can affect the VoIP call quality. So regular maintenance of the computer is vital. There should be enough memory for the high quality microphones and speakers.   This will secure the quality of VoIP calls.
  • The sort of phone as well as the frequency can also affect the class of one’s VoIP. A lot of people have the belief that the higher a phone’s frequency is, the better the excellence of VoIP. However, in some cases, a lower frequency phone may be more suitable for one’s connection than ones with higher frequency. It may be desirable to attempt a phone with a lower frequency if someone is experiencing a lot of audio feedback.

The above tips would help to improve the quality of the audio in VoIP, and it will ensure high performance of communication one needs to run a business conversation effectively.

About Universal ComOne

Universal ComOne offers award winning business telephone systems that are right for any business. We can design a solution to fit your needs. Call 337-205-9364 for all your communication needs.