Not all business telecom providers are the same. If you find that you’re receiving poor service or just not getting what you need from your telecom provider, it may be time to switch. Below are just 3 signs that it may be time to find a new provider:

1. You can’t get ahold of anyone when you need support.

One of the biggest indications that you need to find a new business telecom provider is that you are not able to get ahold of your current provider when you need support. Some telecom providers only operate during business hours. This means that if you need support outside of the Monday through Friday, 9:00 a.m. to 5:00 p.m. window, you may not be able to reach a technician.

Many businesses are operating outside of typical work hours, especially those that have international customers. If you want to make sure that your communication systems are working when you are, it’s important that you look for a telecom provider that offers after-hours support. Universal ComOne has an emergency line with technicians on-call 24/7 to help our customers get the support they need when they need it.

2. You’re paying too much for solutions that aren’t working for you.

Yet another sign that it may be time to switch telecom providers is if you find yourself paying too much for service that is sub-par or for solutions that don’t quite work for you. Customer service should be your telecom provider’s first priority. If you find that you aren’t getting answers to your questions or it’s hard to get the support that you need, then it may be time to make the switch.

Additionally, a professional telecom company should help you find the business communication solutions that work best to fit your needs. Every business is different, which means there is no one-size-fits-all solution when it comes to business phone systems. If you find that your telecom provider isn’t currently meeting your needs, it’s time to make a change.

3. Your equipment is outdated.

Unless you’ve consciously made the decision to use outdated business telecom solutions, this could be a sign that your provider is not working for you. As technology continues to change and evolve, you want a telecom provider that can help you stay ahead with the most up-to-date business communication solutions. A company that recommends outdated equipment or doesn’t discuss the most current options with you may be a bit behind the times.

Look for a telecom provider that stays on top of the latest telecom solutions and equipment and keeps up with the latest telecom trends. This is a sign that the provider is able to offer you the most cutting-edge telecom solutions that the industry has to provide. Though you may not need to update your system every time new equipment or services come out, it’s nice to have the option available when you need it.

Business Telephone Solutions For You

If you’re living in Lafayette, Baton Rouge, Lake Charles or the surrounding areas and looking for a new business telecom provider, you’ve come to the right place. Universal ComOne offers business telephone and networking solutions that are tailored to meet your company’s unique communication needs. Whether you want to make the switch from a substandard telecom provider or you’re just exploring your options for business telephone needs, our team is just a phone call away.

We’d love to hear from you! Contact us today: (337) 205-9364.